Shenzhen Weiye Optoelectronics Co., Ltd.

Quality creates excellence, reputation creates the future

To be a trusted global high-quality supplier of LEDs, and strive to be a trusted brand in the LED industry

Integrity, quality, and win-win

Believe that quality is the soul of products, strictly abide by every standard of product selection, every process of production, every detail of service, and create maximum value for customers

Shenzhen Weiye Optoelectronics Co., Ltd. was established in 2010. It is a professional LED display manufacturer integrating production, research and development, and sales. It is also a LED display manufacturer serving professional integrators. Since its establishment, the company has determined to target the international high-end video technology and guide the development direction of the domestic large-screen display industry at the technical level. Over the years, Wei Ye has continued to grow and develop. It has established the industry's only audio-visual display high-tech industry R&D base and successfully passed the ISO9001 quality management system certification. Its related products have also passed 3C, CE, ROSH and other certifications. At present, Wei Ye has become a first-class brand in the large-screen display industry engaged in product development, production, sales and service, and has become the chief provider of matrix and multi-screen display system solutions in China.

Technology and brand are the foundation for the development and growth of Wei Ye. For many years, the company has been committed to technology research and development and brand building, using technology to drive the development of the industry, and brand-enhancing products under the guidance of this development idea, including full-color LED indoor, Outdoor display screens, small-pitch LEDs, etc., products have undergone rigorous testing to ensure super stability. The factory will continue to be guided by the ISO9000 quality system to create trustworthy high value-added products for users. Weiye Optoelectronics has successfully established a brand image of precision micro-pitch LED displays and high-end commercial display equipment inside and outside the industry. Our precision small-pitch products have officially entered the overseas market. We have many high-end customers in the high-end display field at home and abroad, and have won the quality recognition of many channel vendors. The company also plans to set up North American offices, European offices, and Southeast Asian branches to provide global customers with professional pre-sales consultation, intimate sales and after-sales services; to meet customer needs with the fastest response speed.

The company builds a dust-free workshop that is fully compliant with RoHS and ISO standards, and introduces YAMAHA and SAMSUNG precision patch automatic production lines, automatic process testing equipment, automatic assembly, and aging production lines. In terms of the R&D and production process of micro-pitch screens, through technological innovation, it has a number of patented technologies and its own independent research and development control operating system. As a professional product manufacturer in the field of large-screen displays, Shenzhen Weiye Optoelectronics Co., Ltd. is based on a people-oriented corporate development concept and gathers domestic first-class talents. Its scientific management, first-class service and high-quality professional R & D team are high-performance, high-quality With the strong guarantee of quality products, Wei Ye will always be one step ahead, superior and unique. Pay close attention to the development trend of international mosaic display products, continue to develop new mosaic display products, optimize and upgrade traditional products, integrate into the international cycle, meet market demand, guide market consumption, and enable the company to continue to develop and maintain vitality. Excellent concept, leading technology, professional spirit and scientific attitude are the strong guarantee for Wei Ye to become the chief provider of domestic matrix and multi-screen splicing display system solutions.

1. Maintenance service

Two-year effective warranty service content.

All-media technical support: free hotline and technical remote support for the entire life cycle of the product.

Hardware maintenance: Provide on-site maintenance and spare parts repair service according to the fault level.

(1) On-site maintenance: When the fault level reaches level three, an engineer will be assigned to inspect and repair on site

(2) Repair of spare parts: the customer will mail the faulty spare parts to Weiye's designated factory for repair

Spare parts delivery: delivery with order

Cleaning guidance: Provide equipment cleaning program support

Two-year effective warranty service scope

The unit module, power supply, and fan on the display are faulty Display control system failure (graphic card, sending card, receiving card)

Control display software use failure

1. Extended limited warranty service

For the Weiye brand LED screens and modules purchased by customers, after the 2-year warranty period, depending on the product model, they can choose to purchase an additional 1-3 years of extended limited warranty service.

2. On-site installation guidance service

Our company assigns professional engineers to provide you with screen installation guidance and system debugging related services.

3. On-site maintenance service

According to customer needs, engineering and technical personnel can be assigned to the site to provide various maintenance, debugging and other technical services to solve various problems that occur during customer use.

4. Spare parts repair service

When the customer's display module has a spare part failure, the single spare part can be mailed to Weiye's designated after-sales service point for repair, and Weiye will send it back to the customer after the repair is completed.

Customer problem feedback → customer service provides the repair number and address information → the customer packs and attaches the list of repaired products and the repair number → mail to the specified address → repair is completed and sent back to the customer

5. Calibration Service

Assign professional engineering and technical personnel to the customer site to provide full-screen calibration services for display equipment.

6. Event site support services

Provide on-site event support services, and will assign professional engineers to provide technical support services to the customer’s event site to escort the customer’s business activities.

7. Inspection service

Engineering and technical personnel go to the customer site to provide inspection services, comprehensively detect the operating status of the display screen, diagnose faults in time and provide complete solutions to ensure that the equipment remains in good operating condition.

8. Cleaning support service

Provide cleaning support services, assign engineering and technical personnel to the site to provide technical guidance on cleaning the spider man, comprehensively clean the lamp surface of the outdoor display screen, remove dust and impurities accumulated on the surface of the screen, and ensure that the display screen is tidy.

9. Spare parts purchase service

Customers can purchase original spare parts products through after-sales service to ensure that the product quality is in the best condition.

10. Training services

Assign professional engineers to provide comprehensive technical training for customers' equipment users and maintenance related personnel.

Service goal: beyond user needs, to provide users with more

Service concept: proactive, efficient, standardized and thoughtful

Whole-hearted service: Provide users with convenient, fast and reliable whole-hearted service

Fast service: fast response, fast arrival, fast repair

Service attitude: kind. Professional, standard

Two-year Limited Warranty Service

Adhering to the business philosophy of focusing on customer needs and targeting customer satisfaction, the company continues to innovate in management, technology, products, engineering, service and other aspects, surpass itself, and provide customers with high-quality products and products that meet the requirements. Better service

Based on the concept of "Quality First, Service First, Honesty First", we will wholeheartedly provide users with high-quality products at competitive prices.

Our technical service system is sound and standardized. The customer service center of the company headquarters is equipped with a professional team of full-time and experienced technical support engineers, who can be sent to various places for professional guidance, technical training, support and after-sales service at any time.

7×24 Hot Line: The company’s headquarters and sales departments in various provinces have set up a 24-hour service hotline, 7 days a week, to use the remote diagnosis function to solve problems raised by users at any time.